What are your core values?

• Safety – through a licensed captain, experienced crew, all safety equipment in good condition.
• Fun – our focus is to make your trip with us the highlight of your vacation.
• Excellence
• Preservation of wildlife

Do you offer group tours?

At this time, we are only offering private tours, except for the whale shark tours (seasonal). We encourage you to find someone prior to (using forums) or on your trip who you would be comfortable sharing the cost and trip with.

When can I swim with the Whale Sharks?

Swimming with the Whale Sharks is seasonal from June 1st to September 17th.

How long does it take to get to the whale sharks?

The time it takes to get to the whale sharks depends on their location, which can change greatly from day to day. It can take between 45 minutes up to around an hour and a half to locate and arrive at the location of the whale sharks.

Do I need to wear a life vest or wet suit?

Federal regulation now requires you to wear a life vest, which we will provide.

How many people can you take on your boat?

Our tours are limited to 10 people.

Can I keep my catch?

At On Isla Mujeres, we strive to balance sustainable practices with a rich, memorable experience for our guests. Guests may keep certain species of fish and there are several restaurants inland that will prepare your catch for a reasonable fee. Please note that we do not allow you to take any barracuda.

What is your cancellation policy?

Due to the seasonal nature and limited availability of our tours we can not provide refunds for tours cancelled within 2 weeks of the tour date. We highly recommend that you purchase travel insurance to cover yourself in the event that you must cancel your trip. Cancellations received before the 2 week period will be issued a refund for any deposit paid minus a $10 USD per person handling fee. However, if your tour is cancelled due to weather and we are unable to accommodate you before the end of your trip we will issue you a refund.